At J & V Collection , we aim to provide reliable shipping services to ensure your orders arrive safely and on time.

• Shipping Locations: We ship within the Australia with all locations.

• Shipping Methods and Costs: We offer flat rate AUD $10 per order.

• Processing Time: Orders are processed in next business day dispatch .

• Delivery Time: Standard shipping takes 2-3 business days.

• Tracking Information: You will receive a tracking number via email once your order has shipped.

• Contact Information: For shipping inquiries, please contact us at jvcollectionxccl@gmail.com.

Return Policy

We want you to be completely satisfied with your purchase. If you’re not, we offer returns and exchanges.

• Return Window: Returns are accepted within 30 days of the purchase date.

• Condition of Returned Items: Items must be unused, in the original packaging, and with all tags attached.

• Return Process:

1. Contact our customer service at jvcollectionxccl@gamil.com to initiate a return.

2. Package the item securely in its original packaging.

3. Include the return form and proof of purchase.

4. Ship the item to the address provided by our customer service team.

• Refunds: Refunds will be processed to the original payment method within 7-10 business days of receiving the return.

• Exchanges: If you need a different size or color, please specify this when you contact us, and we’ll process an exchange if available.

• Return Shipping Costs: Customers are responsible for return shipping costs unless the item is defective or incorrect.

• Non-Returnable Items: Sale items, personalized products, and undergarments are non-returnable.

• Contact Information: For return inquiries, please contact us at jvcollectionxccl@gamil.com